haji Responsible Gaming — your safety is our priority
Gaming should be a form of entertainment — not a source of stress or problems. haji provides various tools and support to help you play in a healthy and controlled way.
A safe and enjoyable gaming experience
haji believes that online gaming is for entertainment only. We want every one of our players to play within their limits and enjoy themselves. When gaming starts to have a negative impact on your life, family or financial situation, that is a cause for concern.
Our platform offers a range of responsible gaming tools that help you stay in full control of your play. From deposit limits to complete self-exclusion — we have the means for you to get the level of protection you need.
21+ This platform is for those aged 21 and above only. We strictly prevent access by minors.
Get quick support
If you feel gaming is becoming a problem, contact us today.
The control is in your hands
Deposit Limits
You can set an upper limit on your daily, weekly or monthly deposits. Once a limit is set, it cannot be exceeded. Lowering a limit takes effect immediately, but increasing a limit requires processing time.
Session Time-Out
Set up your session to end automatically after a set period. Time-outs can be set from 30 minutes to several hours, so you do not spend too much time online.
Cooling-Off Period
Take a break for a few days or weeks. While cooling-off is active, you will not be able to log in to the platform. It gives you space to reflect and make decisions.
Self-Exclusion
If you feel gaming is getting out of control, choose self-exclusion. This will close your account on a long-term or permanent basis. This decision is a brave and right one.
Gaming History Review
You can view your deposit, withdrawal and betting history at any time. Being aware of your spending patterns is the first step in responsible gaming.
Age Verification and Identity Checks
haji follows a process to confirm age at the time of registration. Minors will not be able to use this platform and we make no exceptions on this.
Signs of problematic gaming
If any of the signs below appear in you or someone you know, it may be a cause for concern. Seeking help in time can prevent many problems.
Spending beyond your means
Spending more money than you can afford, taking on debt, or using household funds for gaming.
Chasing losses
Placing bigger bets after a loss to try to win back money.
Hiding gaming activity
Concealing gaming activity from family or friends, or lying about it.
Impact on daily life
Gaming causing problems at work, in studies or in family relationships.
Restlessness and irritability
Feeling restless, irritable or anxious when unable to game.
Unable to stop
Repeatedly failing to cut down or stop gaming despite trying.
Steps to play responsibly
Set a budget
Set a separate budget for gaming that will not affect your household if you lose it. Never spend more than this amount.
Set time limits
Decide in advance how much time you will spend gaming each day or week. Use the time-out feature to enforce this automatically.
See it as entertainment
Do not think of gaming as a source of income or a solution to financial problems. It is a leisure activity — just like watching a film or eating out at a restaurant.
Take regular breaks
Do not game for long stretches at a time. Take a break every hour, spend time with family, and pay attention to other hobbies.
Seek help when in trouble
If you are experiencing a gaming problem, do not feel embarrassed — contact haji's support team right away. We are always here for you.
Core principles of safe gaming
At haji, we ensure responsible gaming based on the following core principles:
- Gaming is always for entertainment — not obligation
- Only spend money you can afford to lose
- Do not make decisions out of emotion after a loss
- Do not game under the influence of alcohol or any other impairment
- Keep your account away from minors
- Never look to gaming for solutions to life's problems
- Stay within your set limits even after a win
- Prioritise spending time with family and friends
Remember: casino games and sports betting are built on mathematics and probability. It is not possible to remain profitable over the long term using any "system" or "strategy". The enjoyment of entertainment is the real reward here.
The option to take a complete break when you need it
Self-exclusion is an important protection measure where you can voluntarily close your haji account for a set period or permanently. During this time:
- You will not be able to log in by any means
- A new account cannot be opened using your details
- No promotional communications will be sent
- If there is a balance in the account, it will be kept secure
To self-exclude, contact haji via live chat or email. Our trained support team will help you complete this process in complete confidence.
To reactivate your account after the self-exclusion period has ended, you will need to go through a review process to ensure your wellbeing.
How to get support
If you are experiencing a gaming problem or are worried about someone:
Your identity and information will be kept completely confidential. Asking for help is a sign of strength — not weakness.
Q&A on responsible gaming
Play safe, play with joy
Start gaming at haji or learn more about our games — always responsibly.