Answers to all your questions about haji

No, the welcome bonus is available only once per account — it is added automatically at the time of the first deposit. It does not apply to subsequent deposits. haji regularly offers other promotions, so check the promotions section from time to time.

Yes, every bonus has a usage time limit. If the wagering requirement is not met within the specified period, the bonus is automatically cancelled. It is a good idea to read the relevant terms carefully when accepting a bonus.

Yes, if you have accepted a bonus but no longer wish to use it, you can contact support and request that the bonus be cancelled. However, cancelling the bonus will also remove any winnings earned from it. Only the original deposit amount will remain.

haji's welcome bonus is 120% of the first deposit, up to a maximum of ৳5,000. For example, depositing ৳1,000 gives you a ৳1,200 bonus, bringing your total balance to ৳2,200. You can withdraw winnings once you have wagered 15 times the bonus amount — this calculation applies to the bonus only, not the deposit.

Say you receive a ৳1,200 bonus on a ৳1,000 deposit. The wagering requirement is 15x the bonus amount — meaning you need to place a total of ৳1,200 × 15 = ৳18,000 in bets before you can withdraw bonus winnings. The deposit amount is not counted in this figure. Bets that win along the way also count toward this total.

Yes, for security purposes at haji, the name on your account must exactly match the name on your bKash / Nagad / Rocket or bank account. Withdrawal requests under a different name cannot be processed, as this is a requirement of the payment providers.

haji may request verification typically at the time of the first large withdrawal or if unusual activity is noticed on the account. For new accounts, verification may also be mandatory before the first withdrawal in some cases. Submitting documents in advance avoids delays later.

The KYC process is primarily for the security of your account — to prevent anyone else from conducting transactions in your name. It also helps prevent fraud and money laundering. It is a protective measure in the interest of honest players.

If the submitted documents are not accepted, our support team will let you know the reason by email or live chat. This usually happens when an image is unclear or names do not match. Resubmitting a clear image or the correct document gives a higher chance of completing verification.

haji uses SSL encryption to keep all personal information and documents secure. The information you provide is used solely for identity verification purposes and is not shared with third parties — see the privacy policy for details.

No. At haji, withdrawals can only be made to a bKash, Nagad, Rocket or bank account in your own name. Sending money to another person's number or account is not possible — this is part of our security and falls within the platform's terms.

At haji, most withdrawals are completed within 5 to 30 minutes. bKash, Nagad and Rocket are generally the fastest. Bank transfers may take a little longer, but we always aim to process them quickly.

Withdrawals can be delayed for a few reasons — a pending verification process, unfulfilled bonus conditions, or occasionally a technical issue with the payment provider. If it has been more than 30 minutes, contact us directly via live chat — our team will assist you right away.

Yes, haji processes withdrawals 24 hours a day, 7 days a week — whether it is night or Friday. For bKash, Nagad and Rocket, money typically arrives within 5-30 minutes even at night or on holidays.

The minimum withdrawal amount at haji is ৳500. Withdrawal requests below this amount cannot be processed. So before withdrawing, make sure your balance is at least ৳500.

The payment methods currently accepted at haji are: bKash, Nagad, Rocket and bank transfer (including major banks such as Sonali Bank, Dutch-Bangla Bank and BRAC Bank). All methods work quickly and securely.

In most cases, a deposit shows up within a few minutes. If there is a delay, first confirm whether the payment was successful (check your SMS or app notification). If the amount was deducted but not credited, contact us via live chat with the transaction ID or a screenshot — it will be resolved quickly.

haji itself does not charge any additional fee on deposits. However, your mobile banking provider (such as bKash or Nagad) may deduct their own service charge — that is governed by the respective provider's policy and is not set by haji.

The minimum deposit amount at haji is ৳300 — this is the same for all payment methods. That means whether you deposit via bKash, Nagad, Rocket or bank transfer, the minimum is ৳300.

Bank transfers may take somewhat longer than bKash, Nagad or Rocket — especially if made outside bank office hours. However, haji's system always adds the balance to your account as soon as the deposit is confirmed. Mobile banking is more convenient for faster deposits.