haji's Privacy Policy

Section 1

Introduction & Scope of Policy

haji ("we", "our", "platform") provides a safe and reliable online casino and betting service for Bangladeshi users. We firmly believe that your personal information is your asset and it is our responsibility to keep it protected.

This Privacy Policy ("Policy") explains what types of information haji collects, why it is collected, how that information is used, and under what circumstances it may be shared with third parties. This Policy applies to the haji.bar website and all related services.

By using our platform, you are considered to have agreed to the terms described in this Policy. If you do not agree with any part of this Policy, please refrain from using our services.

Section 2

What Information We Collect

haji collects various types of information from different sources. This information falls mainly into two categories — information provided directly by you and information collected automatically.

2.1 Information Provided Directly

When you create an account on haji or use our services, you may provide the following information:

• Full name and date of birth (for age verification)
• Email address and contact details
• Banking and payment information (for bKash, Nagad, Rocket or bank transfer)
• Documents required for identity verification (copy of national ID card or passport)
• Proof of address (when required)
• Information provided when contacting our support team

2.2 Automatically Collected Information

When you visit haji.bar or use our services, we may automatically collect the following information:

• IP address and device type
• Browser type and version
• Pages visited and time spent on the site
• Transaction history and gaming activity data
• Login and logout times and dates
• Information collected from cookies and similar tracking technologies

Section 3

Purpose of Data Use

haji uses collected information only for specific and legitimate purposes. Those purposes are detailed below:

3.1 Service Delivery & Operations

• Creating and managing your account
• Processing deposit and withdrawal transactions (bKash, Nagad, Rocket, bank transfer)
• Managing gaming activity and calculating winnings
• Providing technical support and customer service
• Improving service quality and adding new features

3.2 Security & Compliance

• Identity verification and age confirmation (for 21+)
• Preventing fraud, money laundering, and other illegal activities
• Enforcing responsible gaming policies
• Meeting legal and regulatory obligations
• Maintaining the security and integrity of the site

3.3 Communication & Information

• Sending important account-related notifications
• Sending transaction confirmation messages
• Informing you about relevant promotional offers and bonuses (with your consent)
• Responding to support requests

Section 4

Data Retention & Duration

haji retains your information only for as long as it is necessary to provide services or as required under legal obligations.

We retain all your account information for as long as your account remains active. Even after account closure, certain information may be retained for a defined period for legal and regulatory reasons.

Once the necessary period has passed, your information is securely deleted or anonymised so that your identity can no longer be determined.

Section 5

Sharing Information with Third Parties

haji does not sell your personal information. However, limited information may be shared with trusted third parties in specific circumstances.

5.1 Service Provider Partners

We work with trusted partners to provide services such as payment processing, identity verification, technology infrastructure, and customer support. These partners may only use the information for the specified purpose and are required to comply with our privacy standards.

5.2 Legal Obligations

If disclosure of information is legally required as part of a court order, a request from an investigating authority, or another legal process, haji will fulfil that obligation.

5.3 No Sale of Data

haji never sells, rents, or commercially transfers your personal information to any third party. Protecting the privacy of your information is our commitment.

Section 6

Cookie Policy

The haji.bar website uses cookies and similar technologies to improve your browsing experience and maintain site functionality. Cookies are small text files stored on your device.

6.1 Types of Cookies

• Essential Cookies: Required for the core functionality of the site, such as maintaining login sessions and ensuring security.
• Functional Cookies: Remember your preferences and settings, such as language preference and interface customisation.
• Analytics Cookies: Collect information to understand how users use the site, which helps improve the service.

6.2 Cookie Controls

You can manage cookies through your browser settings. Please note that disabling certain cookies may cause some features of the site to not work properly.

Section 7

Data Security Measures

haji uses industry-standard security technologies and practices to keep your personal information protected. Our security framework consists of the following elements:

• SSL Encryption: All data exchanged between you and our servers is protected by 256-bit SSL encryption.
• Data Encryption: Sensitive information, particularly financial and identity-related data, is stored using strong encryption methods.
• Access Controls: Only authorised staff can access your information, and every access is logged.
• Regular Security Audits: Regular security audits are conducted to identify system vulnerabilities.
• Firewall & Intrusion Detection: Advanced firewalls and detection systems are active to prevent unauthorised access.
• Two-Factor Authentication: Two-factor authentication is available to enhance account security.

While we are committed to ensuring the highest level of security, no internet-based system can be said to be 100% secure. However, we always strive to minimise risk using the latest technologies.

Section 8

Your Rights

haji believes that you have rights over your own information. Your key rights are listed below:

8.1 Right to Access Information

You can request from haji at any time a copy of what information is stored about you. You can send this request to our support team by email.

8.2 Right to Correct Information

If there is any error or inaccuracy in your stored information, you can request a correction. We will make the correction as soon as possible after verification.

8.3 Right to Delete Information

In certain circumstances you can request that your personal information be deleted. However, it may not be possible to delete all information where legal obligations or ongoing investigations apply.

8.4 Right to Restrict Processing

You can request that your information be used in a limited way for specific purposes, particularly in the case of marketing communications.

8.5 Right to Object

You can object to your information being used for certain purposes. In response to such an objection, we will take all steps applicable under the law.

Section 9

Privacy of Children & Minors

haji's services are intended only for those aged 21 or above. We never knowingly collect, store, or process information from any person under the age of 21.

We follow an age verification process at the time of account registration. If we find evidence that a minor has provided information, we will immediately delete that information and close the associated account.

If you believe that a minor has created an account on haji, please notify our support team immediately.

Section 10

Policy Changes & Updates

haji reserves the right to update this privacy policy from time to time. Changes may occur due to legal requirements, technological developments, or changes to our services.

For any significant changes, we will notify you at your registered email address. The date of the change will always be noted at the top of this page under the "Last Updated" section.

Continuing to use our services after the updated policy is published will be considered as your agreement to the new policy. We therefore recommend that you check this page regularly.

Article 11

Contact & Complaints

If you have any questions, concerns, or complaints regarding this privacy policy, please get in touch with us. haji's support team is available 24/7 to assist you.

Any privacy-related requests or complaints are sent directly to our data protection department, and we aim to respond as quickly as possible.

Contact us by email: [email protected]

You can also reach us through our live chat support, which is available in both Bengali and English.